With the advancement of technology, retailers now have access to in-store data that maps the movements and decision processes of...

The emergence of the new retail business model, incorporating technology into offline retail, has blurred the boundaries between offline...

Surprisingly, most retailers are slow in adopting new technology. They tend to be “fast followers” rather than “first movers” and have no...

Today’s customers are changing. They are less loyal and more unpredictable. They switch among stores and prefer experiences over...

The coronavirus pandemic has changed the retail industry, resulting in the closure of some physical stores and creating uncertainty for...

The future of retail will be built on insights derived from proprietary data, in particular, consumer data. Businesses must act now to...

Retailers encounter many different customers every day. However, every experienced retailer should know that there is no magic...

The advent of smart technologies, including artificial intelligence (AI), machine learning (ML), and Internet of Things (IoT), is...